We love to sell stuff but we also love to get paid. So to make sure there is no confusion we have some simple to follow sales policies:
Depending on what you buy there will be a minimum order of at least $162.50. Some materials we sell have a much larger minimum depending on how much we have to buy or what we have to do with it.
If you are approved for open account our terms are Net 30 days. Otherwise it’s credit card or COD. We accept VISA, Master Card and American Express. If you are put on an open account we expect to get paid in 30 days. If you don’t pay in 30 days, AnnMarie will hound you until you do. Failure to pay in 30 days on a consistent basis will result in your account being put on COD or credit card basis.
All orders must be placed in writing. We will acknowledge your order back to you in writing. E-mail and FAX count as writing. This helps avoid those embarrassing moments when you call up and ask where your order is and we say “What order?” We hate when that happens.
Sometimes you have to cancel an order. We understand but sometimes work has been done or stuff has been ordered that has to be paid for. This would include (but not be limited to) printing plates and inks, dies, special cores or custom packaging. We will accept verbal cancellations but we will follow up with a fax or e-mail for confirmation.
All returns require authorization. Failure to obtain prior authorization will result in delay of any credits to your account. Unless there is a manufacturing defect in the material there will be a re-stocking fee ranging from 15% on up. Some custom made materials will not be accepted for return at all.
Most of our shipments go via UPS but we also can ship via FEDEX, DHL, BAXAIR, US Post Office, Private Courier or LTL common carrier. Our standard policy is to prepay the freight and add it to the invoice. We will gladly ship freight collect on your account number. If you are in the area and want to pick it up yourself come on by.